1. Overview

At Ananta Web Tech, we strive to deliver high-quality services that meet our clients’ expectations. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Failure to deliver services as outlined in the project agreement
• Significant delays caused by our team without valid justification
• Technical issues that cannot be resolved within a reasonable timeframe
• Non-compliance with agreed specifications that cannot be corrected

3. Non-Refundable Services

The following services are non-refundable:

• Completed work that has been delivered and approved
• Domain registration and hosting fees paid to third parties
• Third-party software licenses and subscriptions
• Custom development work that has been completed
• SEO and marketing services that have been executed
• Consultation and strategy sessions that have been conducted

4. Refund Process

To request a refund, please follow these steps:

1. Contact us within 30 days of the issue arising
2. Provide detailed explanation of the refund request
3. Submit relevant documentation and project details
4. Allow us to attempt to resolve the issue first
5. If resolution is not possible, refund will be processed

5. Refund Timeline

Once a refund is approved:

• Processing time: 5-7 business days
• Bank transfer refunds: 7-10 business days
• Credit card refunds: 10-14 business days
• PayPal refunds: 3-5 business days

Refund timelines may vary depending on your bank or payment provider.

6. Partial Refunds

In cases where work has been partially completed, refunds will be calculated based on:

• Percentage of work completed
• Time and resources invested
• Deliverables already provided
• Third-party costs incurred

7. Project Cancellation

If you wish to cancel a project:

• Before work begins: Full refund minus 10% processing fee
• After work has started: Refund based on work completed
• After 50% completion: No refund available
• After project delivery: No refund available

8. Dispute Resolution

Before requesting a refund, we encourage clients to:

• Communicate concerns directly with our team
• Allow us to address and resolve issues
• Participate in good faith negotiations
• Consider alternative solutions or modifications

9. Recurring Services

For monthly or recurring services:

• You can cancel at any time with 7 days notice
• No refund for current billing period
• Services will continue until the end of paid period
• No automatic renewal after cancellation

10. Force Majeure

Refunds may not be available in cases of force majeure, including but not limited to:

• Natural disasters
• Government regulations or restrictions
• Technical failures beyond our control
• Third-party service disruptions

11. Refund Limitations

Please note the following limitations:

• Refunds are limited to the amount paid for services
• No compensation for indirect or consequential damages
• Refunds do not include interest or penalties
• Processing fees may be deducted from refunds

12. Policy Updates

This Refund Policy may be updated periodically. Changes will be communicated to clients and posted on our website. Continued use of our services after policy updates constitutes acceptance of the revised terms.

13. Contact Information

For refund requests or questions about this policy, please contact us: